Logistics & Customer Service Representative

Ingersoll Rand
life insurance, paid time off, 401(k)
United States, Michigan, Jenison
Nov 29, 2024
Logistics & Customer Service Representative BH Job ID: 1713 SF Job Req ID: 11761 Logistics & Customer Service Representative Job title: Logistics & Customer Service Representative Location: On-site in Jenison, MI About Us Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and life science and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com. Job Overview: The Logistics and Customer Service Representative is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and dealing with import/export. It involves communicating clearly with all internal departments and customers/distributors outside the company daily. Responsibilities: Internal coordination of consolidated shipments Complete customs formalities for imports and exports Prepare and provide customers with all information and documentation required for shipment Bid for freight and customs clearance when requested by the customer. Organize the transport of goods locally, nationally or abroad. Prepare export documents in collaboration with the customs broker. Optimization of transport costs by region (studies and analyze transport cost for reducing our totals cost) Manage and enter orders into the system Communicate with customers via email or telephone regarding open orders, technical information and support in understanding the product. Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication. Collaborate with an implementation of a new system (J.D. Edwards) Ensure physical inventory accuracy All other related tasks Requirements: High School diploma or GED required 3+ years of experience with customer service and knowledge of customs (tax and import tariffs) Proficient in Microsoft Word, Excel and Powerpoint Preferences: Bachelor's degree in Business Administration, logistics or equivalent certification preferred Proficiency in logistics software, supplier management systems, data analytics, and ERP systems Travel & Work Arrangements/Requirements: This position is on-site in Jenison, MI with little to no travel required. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. APPLY NOW CURRENT EMPLOYEES: Please log into our system to apply